Alex6 Track

Refund Policy

Last updated: January 2025

1. Overview

At Alex6 Track, we offer a vehicle tracking app that becomes accessible after purchase. An agent will email you the details of your customized app tailored to your specific needs. Due to the nature of these services, all payments are generally final and non-refundable, except in certain cases outlined below.

2. One-Time Payments

All purchases on our platform are one-time payments.
There are no automatic renewals or recurring charges.

Customers choose to:

  • Purchase a plan
  • Renew access manually when they wish

3. Refund Eligibility

Refunds may be granted only under the following conditions:

  • You were charged incorrectly or more than once
  • You were unable to access the service due to a technical issue that we could not resolve
  • Your request is submitted within 7 days of purchase

All requests are reviewed on a case-by-case basis.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind after purchase
  • Partial use of the service
  • Lack of usage
  • Misunderstanding of features clearly described on the website
  • Failure to use the service within the access period

5. Access & Expiration

Each purchase grants access to the selected plan for a defined period.

  • Access remains active until the end of that period
  • Renewal is optional and must be initiated by the user
  • No refunds will be issued for unused time

6. Add-Ons and Extra Services

Any additional services (such as diagnostic reports, consultation, or credits) are non-refundable once delivered or accessed.

7. How to Request a Refund

To request a refund, please contact:

Email: beverlinwolff@gmail.com

Include:

  • Your account email
  • Proof of payment
  • Description of the issue

We aim to respond within 2–5 business days.

8. Chargebacks

If a chargeback is initiated without contacting us first, we reserve the right to:

  • Suspend or terminate access to the service
  • Restrict future purchases

We strongly encourage contacting us first to resolve any issue.

9. Changes to This Policy

We may update this Refund Policy from time to time. Updates will be posted on this page.